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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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June 14th 2015
Why Don't Patients Complain?
The OCCS mediate consumer complaints relating to optical healthcare provided in the private sector. Optical healthcare is one area of healthcare where NHS and private healthcare are provided side by side and often simultaneously.READ MORE -
May 26th 2015
Richard Edwards Review New OCCS Service
Like most people I was at best curious and at worst suspicious when, 12 months ago, the contract for OCCS was awarded to a law firm. Through a chance meeting - isn’t it always? - my…READ MORE -
May 18th 2015
First Year Success at the Optical Consumer Complaints Service
Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.READ MORE -
May 18th 2015
OCCS in the Press
The Optical Consumer Complaints Service (OCCS) has posted positive results, resolving 98.4% of the complaints it has received to date, with high levels of user satisfaction. The findings of the service’s 2014–2016 activity were presented at a…READ MORE -
January 12th 2015
Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides
The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in…READ MORE -
January 9th 2015
Watch: What to Do if You Have a Complaint About an Optician
The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…READ MORE -
December 16th 2014
Do You Have a Question About your Optician or the Care You Have Received?
Our updated 'Ask a Question' section provides useful information from consumers (patients) and practitioners (opticians).READ MORE -
December 9th 2014
CQC report Published this Month Sets Out Findings on NHS Complaints
"Complaints Matter" is a report published by the Care Quality Commission, following their review into complaints in healthcare. The review has found evidence of good practice, but highlights the need to ensure people know how…READ MORE -
November 7th 2014
OCCS Attends the 212th GOC Council Meeting
On Wednesday 12th November 2014, Jennie Jones and Fiona Spinks of the Optical Consumer Complaints Service (OCCS) attended the 212th meeting of the General Optical CouncilREAD MORE -
October 23rd 2014
OCCS Meeting with Optical Professionals at National Optical Conference
Jennie Jones, Fiona Spinks and Richard Edwards of the OCCS are attending the National Optical Conference, today in Birmingham to meet with optical professionals.READ MORE -
June 2nd 2014
"Impressed" & "Highly recommended"...Some of the Feedback on OCCS
Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional.READ MORE -
March 31st 2014
Nockolds Appointed Chosen Providers of the OCCS by the GOC
Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products…READ MORE