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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • December 16th 2020

    Returns and Spectacles

    As England emerges from lockdown 2.0 and opticians continue to operate, we look at an issue that continues to be raised and may cause some confusion - returning spectacles to an optician and your consumer…
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  • November 23rd 2020

    Foggy and Wearing Specs

    The wearing of face masks across the UK and across the world has become the norm, supporting in the battle against COVID-19. 
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  • November 23rd 2020

    When to Raise a Complaint

    Raising a complaint is never an easy task and it can be a difficult decision to make. In our latest entry we offer guidance as to when to raise a complaint and detail the role…
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  • October 26th 2020

    Update on Charging for Eye Tests

    As our industry emerges from lockdown there has been an emerging trend of complaints that has certainly caught the attention of the team here at the OCCS. That of apparently compulsory charges being levied on…
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  • October 21st 2020

    World Diabetes Day 2020

    14 November marks World Diabetes Day 2020. The International Diabetes Federation (IDF), which organises the day, is an umbrella organisation of over 230 national diabetes associations in 170 countries and territories
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  • October 21st 2020

    Conflict Resolution Day 2020

    At the OCCS we specialise in helping both the general public and optical professionals to resolve their conflicts without the need for costly or slow litigation.
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  • September 17th 2020

    National Eye Health Week 2020

    National Eye Health Week 2020 takes place from 21-27 September. The annual awareness week aims to inspire and educate people on the importance of eye health.
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  • September 7th 2020

    Know Your Numbers: The Link Between Blood Pressure and Eye Disease

    Approximately one quarter of all adults worldwide have high blood pressure (according to GOV.UK). 
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  • August 19th 2020

    Understanding a Complaint from the Perspective of a Practitioner When You are a Client

    The OCCS is a free to use mediation service funded by the GOC that works with both the public and optical industry to provide impartial advice to resolve disputes through mediation.
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  • August 19th 2020

    Understanding a Complaint from the Perspective of a Client When You are a Professional

    The OCCS is a free to use mediation service funded by the GOC that works with both the public and optical industry to provide impartial advice to resolve disputes through mediation.
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  • July 15th 2020

    Clinical Diagnosis Complaints 2019/20

    A 40% year-on-year increase in complaints relating to concerns regarding misdiagnosis in this year’s annual report could, at first reading, give significant cause for concern.
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  • July 15th 2020

    Eye Examination Complaints 2019/20

    A large year-on-year increase in complaints relating to eye examinations in this year’s annual report could, at first reading, give cause for concern.
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