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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • April 20th 2022

    Opticians Are Human Too

    It is the human condition to be fallible sometimes. This includes opticians, their  staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
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  • April 20th 2022

    Feeling Heard : The Importance of Helping a Client to Feel Heard and Valued

    As part of our mediation service, the OCCS assist both the public and the optical profession in finding mutually beneficial outcomes to complaints.
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  • March 1st 2022

    How to Manage Emotions when Communicating

    In this article, we look at how to manage emotions when communicating both as a member of the public and as an optical professional.
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  • February 21st 2022

    World Glaucoma Week 2022

    In this news article, we explore the awareness week as well as share advice on how to reduce the likelihood of contracting the disease.
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  • February 3rd 2022

    How Can We Be More Patient?

    With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Opticians are no exception and a lack of available staff has impacted many…
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  • January 28th 2022

    How Diet Can Help to Improve Eyesight

    As January ends and February starts, we reflect on our new year’s resolutions and examine how they are holding up.
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  • January 4th 2022

    How Dry January Can Benefit Your Eyesight

    In this blog, we look at an increasingly common new year's resolution and the benefits that it can have on your vision.
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  • December 29th 2021

    Tips on Communication when Wearing a Face Covering or Mask

    Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.
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  • December 8th 2021

    Lessons from 2021

    2021 has been an interesting year for nearly all of us across the world. Following a year of lockdowns, coronavirus and a different way of life - 2021 seemed to promise a much needed return…
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  • December 3rd 2021

    Consumer Rights at Christmas

    With Christmas and the season of gift giving nearly upon us, we look at what are our consumer rights in regard to opticians as we focus on the important distinction within consumer rights law, that…
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  • November 2nd 2021

    What Can Mediation Achieve for You?

    Is mediation right for you? In our blog post we explore the remit of the OCCS and what to consider when deciding whether to engage with the OCCS and our mediation service.
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  • November 1st 2021

    The Importance of Regular Sight Tests for Children

    Monday 8 November 2021 heralds the start of Children’s Book Week which encourages a love of reading from a young age. BookTrust, which leads the campaign, is the UK’s largest children’s reading charity and is…
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