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Cataract Awareness Month
Cataracts are a clouding of the lens. They develop gradually, (in early stages there may not be noticeable changes in vision). Symptoms may include, but not limited to, blurry vision, sensitivity to light and halos.
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July 15th 2025
OCCS Summer Newsletter - Including the Latest Trends in Complaints
Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…READ MORE -
July 8th 2025
Fact Sheet - Optical Wear When Travelling
Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.READ MORE -
July 8th 2025
Meet the Team - Dawn Slocombe
Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.READ MORE -
July 8th 2025
Dispensing Support Guide for Practices
In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order; they would be reliant on the practice’s goodwill or any internal policies…READ MORE -
July 8th 2025
Dispensing Support Guide for Consumers
In the UK as spectacles are classified as a bespoke item, there is no right to cancel following placing your order; you would be reliant on the practice’s goodwill or any internal policies they may…READ MORE -
June 10th 2025
Cataract Awareness Month & National Sunglasses Day
With National Sunglasses Day upon us (27 June 2025), the OCCS wish to share their top tips for the importance of "sunnies" to protect us.READ MORE -
June 9th 2025
Diabetes Awareness Week
This years’ focus of Diabetes Awareness Week is the health checks needs when you have diabetes - the OCCS look at the eye health checks required when diagnosed with Diabetes.READ MORE -
June 2nd 2025
Cataract Awareness Month: Raising Awareness of Cataracts the Leading Cause of Treatable Vision Loss
Cataracts are a clouding of the lens. They develop gradually, (in early stages there may not be noticeable changes in vision). Symptoms may include, but not limited to, blurry vision, sensitivity to light and halos.READ MORE -
May 1st 2025
Dementia Action Week 19-25 May - Opticians Evolution for an Increasing Ageing Population
Following on from Dementia Action Week by Alzheimer’s society the OCCS have looked at how the Optical Sector are looking to address the increasing aged-population’s access to optical services, without impacting the level of service…READ MORE -
April 1st 2025
Paul Chapman-Hatchett has joined the OCCS as our New Clinical Advisor Following the Retirement of Richard Edwards
Paul founded a domiciliary optical practice based in the South East of England in 1995, which grew into a nationwide chain of franchised domiciliary practices. As CEO, Paul used his professional and personal skills to…READ MORE -
April 1st 2025
Taking My Prescription Elsewhere – What to Know
Once we have had our sight test and recommended to update those spectacles, what do we do? Do we stick with the testing optician or do we twist to an alternative, whether that be price…READ MORE -
April 1st 2025
Return of the Tested Patient/External Prescription Dispense – What to Do
In these tough economic times, it is not surprising more people are looking to save costs on all purchases, including optical care. Consumers have many reasons to take their prescription elsewhere, whether this be choice…READ MORE