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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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September 7th 2021
Not Just Refunds…
The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…READ MORE -
September 7th 2021
National Eye Health Week 2021
Taking place between 21-25 September, National Eye Health Week is an annual event which seeks to promote the importance of good eye health and the need for regular eye tests for all.READ MORE -
August 3rd 2021
What is the OCCS’ Mediation Process?
As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the OCCS.READ MORE -
August 3rd 2021
Masks and COVID-19 Measures After 19 July
On 19 July, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.READ MORE -
July 19th 2021
Mindfulness
It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living because of the coronavirus pandemic which has…READ MORE -
June 24th 2021
Face Coverings and Visiting Your Optician
As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is.READ MORE -
June 16th 2021
Managing the Expectations of Clients
Central to how the OCCS operates is our belief that open communication and dialogue can not only help to resolve issues but can also help to avoid them.READ MORE -
May 19th 2021
Thank You to Everyone Who Attended Our Macular Spectacular Webinar
Last month witnessed the OCCS partnering with both Optician Online Magazine and The Macular Society in a joint campaign to raise awareness of both the disease and how it is diagnosed.READ MORE -
May 19th 2021
World Hypertension Day: May 2021
17 May 2021 marks World Hypertension Day and seeks to draw attention to what is known as the ‘silent killer’. The initiative, led by the World Hypertension League (WHL) (part of the International Society of…READ MORE -
May 19th 2021
The Remit of the OCCS
At the OCCS we work with both the public and the profession to find a mutually beneficial outcome to complaints.READ MORE -
April 8th 2021
Right to Repair: What This Means for Opticians
Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…READ MORE -
April 8th 2021
Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician. More so than a straight change to how things were, it is expected…READ MORE