News

Stay up to date with our latest news

image

Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

READ MORE
  • February 27th 2020

    RNIB Educates MPs on Accessibility

    In February, the Royal National Institute of Blind People (RNIB) hosted a training session in parliament for MPs with the purpose of helping them to learn how to increase the accessibility of their services for…
    READ MORE
  • February 25th 2020

    GOC Guidance on Disclosing Confidential Information

    Yesterday (24 February 2020) the General Optical Council (GOC) published its supplementary guidance relating to the disclosing of confidential information. The GOC has produced the guidance to help registrants in situations where they need to…
    READ MORE
  • February 3rd 2020

    CET and the OCCS

    At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes. 
    READ MORE
  • February 3rd 2020

    What to Expect When You Contact the OCCS

    Contacting the OCCS in regards to a complaint has never been more easy or accessible. From our social media channels to email and a dedicated online complaint form, contacting our teams and raising a complaint…
    READ MORE
  • February 3rd 2020

    Why Mediation is More Important than Ever

    Last year seems all but a distant memory as 2020 continues at a rapid pace, so in our latest blog we look to this year as the year where mediation may well be more important…
    READ MORE
  • January 21st 2020

    The OCCS at 100% Optical

    Taking place at London’s ExCel Centre from 25th-27th of January, 100% Optical is the largest optical event in the UK.
    READ MORE
  • January 2nd 2020

    Insolvency of Opticians

    Recently, we have seen a rise in enquiries relating to the insolvency of opticians. In order to best assist such enquiries, and due to the multitude of factors involved, we have created a useful guide…
    READ MORE
  • November 25th 2019

    Positive Feedback

    At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable…
    READ MORE
  • November 25th 2019

    Why Does Mediation Matter?

    As we approach the end of another successful year for the Optical Consumer Complaints Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…
    READ MORE
  • November 25th 2019

    What is ADR?

    A recent article in the Law Gazette by Tony Guise title ‘ADR - The Time Has Come’ discusses how ADR will become a central component within civil litigation in England and Wales. 
    READ MORE
  • November 12th 2019

    New Business Standards Website Launched by the GOC

    As part of our commitment to assist practices in upholding high standards that helps clients to receive the best service, this week’s news item relates to the GOC’s announcement last month (October) of the launch…
    READ MORE
  • November 12th 2019

    When to Override the Confidentiality of Unsafe Drivers

    Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…
    READ MORE