In February, the Royal National Institute of Blind People (RNIB) hosted a training session in parliament for MPs with the purpose of helping them to learn how to increase the accessibility of their services for…
GOC Guidance on Disclosing Confidential Information
Yesterday (24 February 2020) the General Optical Council (GOC) published its supplementary guidance relating to the disclosing of confidential information. The GOC has produced the guidance to help registrants in situations where they need to…
At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes.
Contacting the OCCS in regards to a complaint has never been more easy or accessible. From our social media channels to email and a dedicated online complaint form, contacting our teams and raising a complaint…
Last year seems all but a distant memory as 2020 continues at a rapid pace, so in our latest blog we look to this year as the year where mediation may well be more important…
Recently, we have seen a rise in enquiries relating to the insolvency of opticians. In order to best assist such enquiries, and due to the multitude of factors involved, we have created a useful guide…
At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable…
As we approach the end of another successful year for the Optical Consumer Complaints Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…
A recent article in the Law Gazette by Tony Guise title ‘ADR - The Time Has Come’ discusses how ADR will become a central component within civil litigation in England and Wales.
New Business Standards Website Launched by the GOC
As part of our commitment to assist practices in upholding high standards that helps clients to receive the best service, this week’s news item relates to the GOC’s announcement last month (October) of the launch…
When to Override the Confidentiality of Unsafe Drivers
Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…