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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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November 12th 2019
When to Override the Confidentiality of Unsafe Drivers
Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…READ MORE -
November 12th 2019
GOC Launches New Expert Advisory Groups
The 21st October witnessed the the General Optical Council (GOC) announce the establishment of two new Expert Advisory Groups (EAGs). The specialist groups have been created to advise on the education and training of optometrists…READ MORE -
October 3rd 2019
The Pros of Peer Discussion
Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses.READ MORE -
October 3rd 2019
Candour and Consent
In our ongoing blog series for the month of October, we examine the feedback provided by attendees at our CET training courses. Held in the first quarter of this year, our CET training session on…READ MORE -
October 3rd 2019
Underneath the Surface of a Complaint
In part two of our ongoing October blog series we examine the feedback provided by attendees at our CET training courses.READ MORE -
September 3rd 2019
The Macular Society Urges More Research
Following on from a successful Macular Week which took place between the 23–30 June, the Macular Society has urged more research into the disease to help both raise awareness and increase funding into research.READ MORE -
September 3rd 2019
Vision of Britain
Optegra has published a new report that aims to educate the public about eye health, providing the public with advice on how to read your prescription, picking frames to suit different face shapes, insight into…READ MORE -
September 3rd 2019
A Typical Day at the OCCS
Welcome back to the official Optical Consumer Complaints Service blog where we bring you the latest news and updates from our team. At the OCCS we offer a completely free and independent mediation service for…READ MORE -
July 30th 2019
Freedom to Speak Up
Improvement in both service for clients and within the practice’s processes and procedures can often come from within. An open working environment can allow the exchange of ideas and feedback to improve not just working…READ MORE -
July 30th 2019
Stub It Out With The AOP
July witnessed the launch of a new campaign by the Association of Optometrists (AOP) called ‘Stub It Out’ with the goal of helping smokers to quit highlighting the impact that it has on eye health.READ MORE -
July 30th 2019
The Do’s and Don’ts of Social Media
It is generally considered that social media can be a useful tool for business both for engaging with existing clients as well as reaching new audiences and new clients. In a recent report by Smart…READ MORE -
June 19th 2019
OCCS Continual Educational Workshop Feedback
At the OCCS as well as offering a mediation service for optic professionals and the general public we also offer Continuous Educational Training workshops. In today’s news bulletin, we outline what the goal of our…READ MORE