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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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June 8th 2022
Complaints for Continuous Improvements
Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.READ MORE -
June 6th 2022
Keeping Your Eyes Healthy In The Summer
In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.READ MORE -
May 26th 2022
What is Mediation and What Isn’t Mediation?
One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.READ MORE -
May 25th 2022
How Our Mediations Service Can Reduce Stress
In today’s article we look at the negative impact that complaints can have and how mediation can help to reduce stress whilst finding a solution.READ MORE -
April 20th 2022
Opticians Are Human Too
It is the human condition to be fallible sometimes. This includes opticians, their staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.READ MORE -
April 20th 2022
Feeling Heard : The Importance of Helping a Client to Feel Heard and Valued
As part of our mediation service, the OCCS assist both the public and the optical profession in finding mutually beneficial outcomes to complaints.READ MORE -
March 1st 2022
How to Manage Emotions when Communicating
In this article, we look at how to manage emotions when communicating both as a member of the public and as an optical professional.READ MORE -
February 21st 2022
World Glaucoma Week 2022
In this news article, we explore the awareness week as well as share advice on how to reduce the likelihood of contracting the disease.READ MORE -
February 3rd 2022
How Can We Be More Patient?
With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Opticians are no exception and a lack of available staff has impacted many…READ MORE -
January 28th 2022
How Diet Can Help to Improve Eyesight
As January ends and February starts, we reflect on our new year’s resolutions and examine how they are holding up.READ MORE -
January 4th 2022
How Dry January Can Benefit Your Eyesight
In this blog, we look at an increasingly common new year's resolution and the benefits that it can have on your vision.READ MORE -
December 29th 2021
Tips on Communication when Wearing a Face Covering or Mask
Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.READ MORE