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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • June 8th 2022

    Complaints for Continuous Improvements

    Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
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  • June 6th 2022

    Keeping Your Eyes Healthy In The Summer

    In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
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  • May 26th 2022

    What is Mediation and What Isn’t Mediation?

    One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.
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  • May 25th 2022

    How Our Mediations Service Can Reduce Stress

    In today’s article we look at the negative impact that complaints can have and how mediation can help to reduce stress whilst finding a solution.
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  • April 20th 2022

    Opticians Are Human Too

    It is the human condition to be fallible sometimes. This includes opticians, their  staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
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  • April 20th 2022

    Feeling Heard : The Importance of Helping a Client to Feel Heard and Valued

    As part of our mediation service, the OCCS assist both the public and the optical profession in finding mutually beneficial outcomes to complaints.
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  • March 1st 2022

    How to Manage Emotions when Communicating

    In this article, we look at how to manage emotions when communicating both as a member of the public and as an optical professional.
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  • February 21st 2022

    World Glaucoma Week 2022

    In this news article, we explore the awareness week as well as share advice on how to reduce the likelihood of contracting the disease.
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  • February 3rd 2022

    How Can We Be More Patient?

    With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Opticians are no exception and a lack of available staff has impacted many…
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  • January 28th 2022

    How Diet Can Help to Improve Eyesight

    As January ends and February starts, we reflect on our new year’s resolutions and examine how they are holding up.
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  • January 4th 2022

    How Dry January Can Benefit Your Eyesight

    In this blog, we look at an increasingly common new year's resolution and the benefits that it can have on your vision.
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  • December 29th 2021

    Tips on Communication when Wearing a Face Covering or Mask

    Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.
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