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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • September 7th 2021

    Not Just Refunds…

    The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…
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  • September 7th 2021

    National Eye Health Week 2021

    Taking place between 21-25 September, National Eye Health Week is an annual event which seeks to promote the importance of good eye health and the need for regular eye tests for all.
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  • August 3rd 2021

    What is the OCCS’ Mediation Process?

    As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the OCCS.
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  • August 3rd 2021

    Masks and COVID-19 Measures After 19 July

    On 19 July, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.
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  • July 19th 2021

    Mindfulness

    It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living because of the coronavirus pandemic which has…
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  • June 24th 2021

    Face Coverings and Visiting Your Optician

    As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is.
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  • June 16th 2021

    Managing the Expectations of Clients

    Central to how the OCCS operates is our belief that open communication and dialogue can not only help to resolve issues but can also help to avoid them.
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  • May 19th 2021

    Thank You to Everyone Who Attended Our Macular Spectacular Webinar

    Last month witnessed the OCCS partnering with both Optician Online Magazine and The Macular Society in a joint campaign to raise awareness of both the disease and how it is diagnosed.
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  • May 19th 2021

    World Hypertension Day: May 2021

    17 May 2021 marks World Hypertension Day and seeks to draw attention to what is known as the ‘silent killer’. The initiative, led by the World Hypertension League (WHL) (part of the International Society of…
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  • May 19th 2021

    The Remit of the OCCS

    At the OCCS we work with both the public and the profession to find a mutually beneficial outcome to complaints.
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  • April 8th 2021

    Right to Repair: What This Means for Opticians

    Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…
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  • April 8th 2021

    Moving Out of Lockdown: What to Expect

    As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician. More so than a straight change to how things were, it is expected…
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