One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.
It is the human condition to be fallible sometimes. This includes opticians, their staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Opticians are no exception and a lack of available staff has impacted many…
Tips on Communication when Wearing a Face Covering or Mask
Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.