Contacting us

We are currently experiencing issues with our phone lines; both incoming and outgoing calls are affected. We are working on resolving the issue. In the meantime, please complete our online complaint form below.


To make a complaint please complete our online complaint form.

Alternatively please download a copy of the complaint form and return it to us at your earliest convenience.

Write to the OCCS: Optical Consumer Complaint Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ

If you have any questions please call us on 0344 800 5071.

We can only mediate complaints which have already been raised with the optician. We are able to make exceptions where there are extenuating circumstances preventing a client from doing so please contact us if you need assistance.

If you would like information on how to complete the form or in another language, please contact Sue Clark.

The OCCS is currently able to receive complaint details in the following languages:

  • Cantonese
  • Greek
  • Italian
  • Portuguese
  • Spanish
  • Welsh (coming soon)

At the present time, we are unable to conduct mediation in languages other than English, but will provide help in finding translation assistance.

We are delighted that

The OCCS is seen as an effective and useful service