Welcome to the Optical Consumer Complaints Service (OCCS)

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.

The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.

Latest Articles

September 7th 2021

Not Just Refunds…

The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…
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September 7th 2021

National Eye Health Week 2021

Taking place between 21-25 September, National Eye Health Week is an annual event which seeks to promote the importance of good eye health and the need for regular eye tests for all.
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August 3rd 2021

What is the OCCS’ Mediation Process?

As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the OCCS.
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We are delighted that

The OCCS is seen as an effective and useful service