Welcome to the Optical Consumer Complaints Service (OCCS)

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.

The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.

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July 19th 2021

Mindfulness

It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living because of the coronavirus pandemic which has…
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June 24th 2021

Face Coverings and Visiting Your Optician

As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is.
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June 16th 2021

Managing the Expectations of Clients

Central to how the OCCS operates is our belief that open communication and dialogue can not only help to resolve issues but can also help to avoid them.
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We are delighted that

The OCCS is seen as an effective and useful service