Welcome to the Optical Consumer Complaints Service (OCCS)

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.

The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.

Latest Articles

November 2nd 2021

What Can Mediation Achieve for You?

Is mediation right for you? In our blog post we explore the remit of the OCCS and what to consider when deciding whether to engage with the OCCS and our mediation service.
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November 1st 2021

The Importance of Regular Sight Tests for Children

Monday 8 November 2021 heralds the start of Children’s Book Week which encourages a love of reading from a young age. BookTrust, which leads the campaign, is the UK’s largest children’s reading charity and is…
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October 4th 2021

What Does an OCCS CET Session Look Like?

At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes.
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We are delighted that

The OCCS is seen as an effective and useful service