Welcome to the Optical Consumer Complaints Service (OCCS)

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.

The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.

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We are delighted that

The OCCS is seen as an effective and useful service