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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • November 25th 2019

    Positive Feedback

    At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable…
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  • November 25th 2019

    Why Does Mediation Matter?

    As we approach the end of another successful year for the Optical Consumer Complaints Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…
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  • November 25th 2019

    What is ADR?

    A recent article in the Law Gazette by Tony Guise title ‘ADR - The Time Has Come’ discusses how ADR will become a central component within civil litigation in England and Wales. 
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  • November 12th 2019

    New Business Standards Website Launched by the GOC

    As part of our commitment to assist practices in upholding high standards that helps clients to receive the best service, this week’s news item relates to the GOC’s announcement last month (October) of the launch…
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  • November 12th 2019

    When to Override the Confidentiality of Unsafe Drivers

    Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…
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  • November 12th 2019

    GOC Launches New Expert Advisory Groups

    The 21st October witnessed the the General Optical Council (GOC) announce the establishment of two new Expert Advisory Groups (EAGs). The specialist groups have been created to advise on the education and training of optometrists…
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  • October 3rd 2019

    The Pros of Peer Discussion

    Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses. 
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  • October 3rd 2019

    Candour and Consent

    In our ongoing blog series for the month of October, we examine the feedback provided by attendees at our CET training courses. Held in the first quarter of this year, our CET training session on…
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  • October 3rd 2019

    Underneath the Surface of a Complaint

    In part two of our ongoing October blog series we examine the feedback provided by attendees at our CET training courses.
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  • September 3rd 2019

    The Macular Society Urges More Research

    Following on from a successful Macular Week which took place between the 23–30 June, the Macular Society has urged more research into the disease to help both raise awareness and increase funding into research.
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  • September 3rd 2019

    Vision of Britain

    Optegra has published a new report that aims to educate the public about eye health, providing the public with advice on how to read your prescription, picking frames to suit different face shapes, insight into…
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  • September 3rd 2019

    A Typical Day at the OCCS

    Welcome back to the official Optical Consumer Complaints Service blog where we bring you the latest news and updates from our team. At the OCCS we offer a completely free and independent mediation service for…
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