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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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September 7th 2022
The Importance of Eye Health and Examinations
This September witnesses the return of National Eye Health Week by My Vision Matter. Now in its X year, campaign promotes the importance of good eye health and the need for regular eye tests for…READ MORE -
September 7th 2022
Know Your Numbers 2022
In today’s article, we explore the effects high blood pressure can have on vision and you can get involved with the “Know Your Numbers!” campaign.READ MORE -
August 11th 2022
Training With Nockolds
In our latest blog, we dive into our training processes and how they can help you and your team as a professional.READ MORE -
August 11th 2022
Myopia Awareness Month
August marks the start of Myopia Awareness Month which aims to increase awareness of Myopia and encourage parents to take their children for regular eye examinations. In today’s article, we share the story of the…READ MORE -
June 8th 2022
Complaints for Continuous Improvements
Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.READ MORE -
June 6th 2022
Keeping Your Eyes Healthy In The Summer
In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.READ MORE -
May 26th 2022
What is Mediation and What Isn’t Mediation?
One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.READ MORE -
May 25th 2022
How Our Mediations Service Can Reduce Stress
In today’s article we look at the negative impact that complaints can have and how mediation can help to reduce stress whilst finding a solution.READ MORE -
April 20th 2022
Opticians Are Human Too
It is the human condition to be fallible sometimes. This includes opticians, their staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.READ MORE -
April 20th 2022
Feeling Heard : The Importance of Helping a Client to Feel Heard and Valued
As part of our mediation service, the OCCS assist both the public and the optical profession in finding mutually beneficial outcomes to complaints.READ MORE -
March 1st 2022
How to Manage Emotions when Communicating
In this article, we look at how to manage emotions when communicating both as a member of the public and as an optical professional.READ MORE -
February 21st 2022
World Glaucoma Week 2022
In this news article, we explore the awareness week as well as share advice on how to reduce the likelihood of contracting the disease.READ MORE