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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • October 5th 2022

    How to Complain Politely

    It goes without saying that, generally speaking, society does not like a complainer or being labelled as one. However, when things do not go to plan voicing a complaint here and there ends up becoming…
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  • September 7th 2022

    The Importance of Eye Health and Examinations

    This September witnesses the return of National Eye Health Week by My Vision Matter. Now in its X year, campaign promotes the importance of good eye health and the need for regular eye tests for…
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  • September 7th 2022

    Know Your Numbers 2022

    In today’s article, we explore the effects high blood pressure can have on vision and you can get involved with the “Know Your Numbers!” campaign.
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  • August 11th 2022

    Training With Nockolds

    In our latest blog, we dive into our training processes and how they can help you and your team as a professional.
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  • August 11th 2022

    Myopia Awareness Month

    August marks the start of Myopia Awareness Month which aims to increase awareness of Myopia and encourage parents to take their children for regular eye examinations. In today’s article, we share the story of the…
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  • June 8th 2022

    Complaints for Continuous Improvements

    Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
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  • June 6th 2022

    Keeping Your Eyes Healthy In The Summer

    In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
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  • May 26th 2022

    What is Mediation and What Isn’t Mediation?

    One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.
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  • May 25th 2022

    How Our Mediations Service Can Reduce Stress

    In today’s article we look at the negative impact that complaints can have and how mediation can help to reduce stress whilst finding a solution.
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  • April 20th 2022

    Opticians Are Human Too

    It is the human condition to be fallible sometimes. This includes opticians, their  staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
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  • April 20th 2022

    Feeling Heard : The Importance of Helping a Client to Feel Heard and Valued

    As part of our mediation service, the OCCS assist both the public and the optical profession in finding mutually beneficial outcomes to complaints.
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  • March 1st 2022

    How to Manage Emotions when Communicating

    In this article, we look at how to manage emotions when communicating both as a member of the public and as an optical professional.
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