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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • July 30th 2019

    Freedom to Speak Up

    Improvement in both service for clients and within the practice’s processes and procedures can often come from within. An open working environment can allow the exchange of ideas and feedback to improve not just working…
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  • July 30th 2019

    Stub It Out With The AOP

    July witnessed the launch of a new campaign by the Association of Optometrists (AOP) called ‘Stub It Out’ with the goal of helping smokers to quit highlighting the impact that it has on eye health.
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  • July 30th 2019

    The Do’s and Don’ts of Social Media

    It is generally considered that social media can be a useful tool for business both for engaging with existing clients as well as reaching new audiences and new clients. In a recent report by Smart…
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  • June 19th 2019

    OCCS Continual Educational Workshop Feedback

    At the OCCS as well as offering a mediation service for optic professionals and the general public we also offer Continuous Educational Training workshops. In today’s news bulletin, we outline what the goal of our…
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  • June 13th 2019

    LEGO Foundation and LEGO Group Pilot LEGO® Braille Bricks

    At the OCCS, our work providing dispute resolution services to both optical professionals and the general public means that we are exposed to many new ideas and technologies within the optics industry. In today’s blog…
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  • June 5th 2019

    Macular Week - 24th-30th June

    The 24th - 30th of June is Macular Week, a week long campaign to raise awareness of Macular disease in conjunction with The Macular Society. Macular disease is the biggest cause of sight loss in…
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  • May 2nd 2019

    OCCS - Continual Educational Training (CET) Programmes

    At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optic professionals through our extensive Continual Educational Training programmes.
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  • March 25th 2019

    Love Your Lenses Week 2019

    The 23-30 of March 2019 witnesses ‘Love Your Lenses’ week in conjunction with the GOC and industry partners, manufacturers and opticians around the UK. 
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  • February 19th 2019

    How to Become a Mediator in Practice

    At the OCCS we offer advice that assists practices in responding and mediating complaints they may receive. 
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  • January 25th 2019

    OCCS Article in Optometry Today

    Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).
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  • November 21st 2018

    Eye Tests at Home

    On 9th November Head of the OCCS Jennie Jones appeared on the consumer advice programme You & Yours on BBC Radio 4. In the interview Jennie offered advice on having eye tests and spectacles supplied…
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  • July 10th 2018

    Why Choose Mediation?

    Are you unable to resolve a dispute and considering taking the case to court?
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