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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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January 9th 2015
Watch: What to Do if You Have a Complaint About an Optician
The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…READ MORE -
December 16th 2014
Do You Have a Question About your Optician or the Care You Have Received?
Our updated 'Ask a Question' section provides useful information from consumers (patients) and practitioners (opticians).READ MORE -
December 9th 2014
CQC report Published this Month Sets Out Findings on NHS Complaints
"Complaints Matter" is a report published by the Care Quality Commission, following their review into complaints in healthcare. The review has found evidence of good practice, but highlights the need to ensure people know how…READ MORE -
November 7th 2014
OCCS Attends the 212th GOC Council Meeting
On Wednesday 12th November 2014, Jennie Jones and Fiona Spinks of the Optical Consumer Complaints Service (OCCS) attended the 212th meeting of the General Optical CouncilREAD MORE -
October 23rd 2014
OCCS Meeting with Optical Professionals at National Optical Conference
Jennie Jones, Fiona Spinks and Richard Edwards of the OCCS are attending the National Optical Conference, today in Birmingham to meet with optical professionals.READ MORE -
June 2nd 2014
"Impressed" & "Highly recommended"...Some of the Feedback on OCCS
Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional.READ MORE -
March 31st 2014
Nockolds Appointed Chosen Providers of the OCCS by the GOC
Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products…READ MORE