April 3rd 2016

Come Along to Meet the OCCS at Optrafair 2016

The OCCS team are looking forward to meeting with practitioners and stakeholders at this year’s Optrafair in Birmingham.

We are running workshop sessions on Saturday 9th and Sunday 10th April to help practitioners by:

  • Helping to see consumer complaints coming…prevention is better than cure!
  • Giving an overview of OCCS activity
  • Discussing the new Practice Standard 18 and impact of other new standards which came into effect on 1 April 2016

Click here to book on to one of our CET workshop sessions or contact OCCS

June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.