February 2nd 2016

100% Optical @ Excel – Consumer Complaint Questions Answered

The OCCS Team will be at this year’s 100% Optical and we would like to extend an invitation to come and say hello!

This year’s event is taking place on Saturday 6th – Monday 8th February at Excel London (E16 1XL).

  • Want to discuss how the new Practice Standards may impact on how you handle complaints?
  • Interested in refreshing your complaints process?
  • Is a particular consumer complaint causing you sleepless nights, or worrying your staff?
  • Worried about apologising? Is giving a refund the only answer?

Jennie, Richard and Sue are members of the OCCS Team with over 50 years’ combined experience in complaint handling and resolution. Richard and Sue are qualified and experienced practitioners, and with Jennie’s background in mediation and dispute resolution, they provide guidance, insight and practical advice to assist in resolving complaints and obtaining a positive outcome for the individuals, practices and optical sector as a whole.

We can provide one-to-one advice on a specific complaint you are currently facing, practice complaint handing procedures/approaches, and general consumer related advice.

Please click here to book a conversation with us at the show – we look forward to meeting you.

September 7th 2021

Not Just Refunds…

The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…
September 7th 2021

National Eye Health Week 2021

Taking place between 21-25 September, National Eye Health Week is an annual event which seeks to promote the importance of good eye health and the need for regular eye tests for all.
August 3rd 2021

What is the OCCS’ Mediation Process?

As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the OCCS.