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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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September 3rd 2019
Vision of Britain
Optegra has published a new report that aims to educate the public about eye health, providing the public with advice on how to read your prescription, picking frames to suit different face shapes, insight into…READ MORE -
September 3rd 2019
A Typical Day at the OCCS
Welcome back to the official Optical Consumer Complaints Service blog where we bring you the latest news and updates from our team. At the OCCS we offer a completely free and independent mediation service for…READ MORE -
July 30th 2019
Freedom to Speak Up
Improvement in both service for clients and within the practice’s processes and procedures can often come from within. An open working environment can allow the exchange of ideas and feedback to improve not just working…READ MORE -
July 30th 2019
Stub It Out With The AOP
July witnessed the launch of a new campaign by the Association of Optometrists (AOP) called ‘Stub It Out’ with the goal of helping smokers to quit highlighting the impact that it has on eye health.READ MORE -
July 30th 2019
The Do’s and Don’ts of Social Media
It is generally considered that social media can be a useful tool for business both for engaging with existing clients as well as reaching new audiences and new clients. In a recent report by Smart…READ MORE -
June 19th 2019
OCCS Continual Educational Workshop Feedback
At the OCCS as well as offering a mediation service for optic professionals and the general public we also offer Continuous Educational Training workshops. In today’s news bulletin, we outline what the goal of our…READ MORE -
June 13th 2019
LEGO Foundation and LEGO Group Pilot LEGO® Braille Bricks
At the OCCS, our work providing dispute resolution services to both optical professionals and the general public means that we are exposed to many new ideas and technologies within the optics industry. In today’s blog…READ MORE -
June 5th 2019
Macular Week - 24th-30th June
The 24th - 30th of June is Macular Week, a week long campaign to raise awareness of Macular disease in conjunction with The Macular Society. Macular disease is the biggest cause of sight loss in…READ MORE -
May 2nd 2019
OCCS - Continual Educational Training (CET) Programmes
At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optic professionals through our extensive Continual Educational Training programmes.READ MORE -
March 25th 2019
Love Your Lenses Week 2019
The 23-30 of March 2019 witnesses ‘Love Your Lenses’ week in conjunction with the GOC and industry partners, manufacturers and opticians around the UK.READ MORE -
February 19th 2019
How to Become a Mediator in Practice
At the OCCS we offer advice that assists practices in responding and mediating complaints they may receive.READ MORE -
January 25th 2019
OCCS Article in Optometry Today
Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).READ MORE