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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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June 13th 2019
LEGO Foundation and LEGO Group Pilot LEGO® Braille Bricks
At the OCCS, our work providing dispute resolution services to both optical professionals and the general public means that we are exposed to many new ideas and technologies within the optics industry. In today’s blog…READ MORE -
June 5th 2019
Macular Week - 24th-30th June
The 24th - 30th of June is Macular Week, a week long campaign to raise awareness of Macular disease in conjunction with The Macular Society. Macular disease is the biggest cause of sight loss in…READ MORE -
May 2nd 2019
OCCS - Continual Educational Training (CET) Programmes
At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optic professionals through our extensive Continual Educational Training programmes.READ MORE -
March 25th 2019
Love Your Lenses Week 2019
The 23-30 of March 2019 witnesses ‘Love Your Lenses’ week in conjunction with the GOC and industry partners, manufacturers and opticians around the UK.READ MORE -
February 19th 2019
How to Become a Mediator in Practice
At the OCCS we offer advice that assists practices in responding and mediating complaints they may receive.READ MORE -
January 25th 2019
OCCS Article in Optometry Today
Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).READ MORE -
November 21st 2018
Eye Tests at Home
On 9th November Head of the OCCS Jennie Jones appeared on the consumer advice programme You & Yours on BBC Radio 4. In the interview Jennie offered advice on having eye tests and spectacles supplied…READ MORE -
July 10th 2018
Why Choose Mediation?
Are you unable to resolve a dispute and considering taking the case to court?READ MORE -
April 29th 2018
OCCS continues to have a positive impact for practices and patients
The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year.READ MORE -
November 20th 2017
Road Safety Week: Don’t Swerve a Sight Test
The Optical Consumer Complaints Service (OCCS) is supporting the campaign for regular compulsory vision checks for drivers, as Road Safety Week 2017 (20-16 November) gets underway.READ MORE -
October 13th 2017
OCCS Articles in Optometry Today
Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OTREAD MORE -
July 5th 2017
OCCS in the Press - Optician Online
The OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider.READ MORE