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Cataract Awareness Month
Cataracts are a clouding of the lens. They develop gradually, (in early stages there may not be noticeable changes in vision). Symptoms may include, but not limited to, blurry vision, sensitivity to light and halos.
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November 25th 2019
Positive Feedback
At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable…READ MORE -
November 25th 2019
Why Does Mediation Matter?
As we approach the end of another successful year for the Optical Consumer Complaints Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…READ MORE -
November 25th 2019
What is ADR?
A recent article in the Law Gazette by Tony Guise title ‘ADR - The Time Has Come’ discusses how ADR will become a central component within civil litigation in England and Wales.READ MORE -
November 12th 2019
New Business Standards Website Launched by the GOC
As part of our commitment to assist practices in upholding high standards that helps clients to receive the best service, this week’s news item relates to the GOC’s announcement last month (October) of the launch…READ MORE -
November 12th 2019
When to Override the Confidentiality of Unsafe Drivers
Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…READ MORE -
November 12th 2019
GOC Launches New Expert Advisory Groups
The 21st October witnessed the the General Optical Council (GOC) announce the establishment of two new Expert Advisory Groups (EAGs). The specialist groups have been created to advise on the education and training of optometrists…READ MORE -
October 3rd 2019
The Pros of Peer Discussion
Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses.READ MORE -
October 3rd 2019
Candour and Consent
In our ongoing blog series for the month of October, we examine the feedback provided by attendees at our CET training courses. Held in the first quarter of this year, our CET training session on…READ MORE -
October 3rd 2019
Underneath the Surface of a Complaint
In part two of our ongoing October blog series we examine the feedback provided by attendees at our CET training courses.READ MORE -
September 3rd 2019
The Macular Society Urges More Research
Following on from a successful Macular Week which took place between the 23–30 June, the Macular Society has urged more research into the disease to help both raise awareness and increase funding into research.READ MORE -
September 3rd 2019
Vision of Britain
Optegra has published a new report that aims to educate the public about eye health, providing the public with advice on how to read your prescription, picking frames to suit different face shapes, insight into…READ MORE -
September 3rd 2019
A Typical Day at the OCCS
Welcome back to the official Optical Consumer Complaints Service blog where we bring you the latest news and updates from our team. At the OCCS we offer a completely free and independent mediation service for…READ MORE