November 25th 2019

Positive Feedback

At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable and desirable for all involved.

We take pride in assisting the wider public and practices to deal with complaints and move forward. Today’s blog showcases some recent positive feedback around the work that we recently undertook.

  • ‘Never knew this service existed, so was very pleased at how the OCCS went through everything with me to sort it out.’
  • ‘Everything was explained and straight-forward.’
  • ‘The OCCS Resolution Manager was excellent, everything she said and did was no hassle, she did what she said she was going to, and things followed on smoothly.’
  • ‘I would use mediation and other forms of alternative dispute resolution again.’
  • ‘If all your staff are as helpful and efficient as those involved in my complaint, you can’t go wrong. Very professional and quality service, very pleased, thank you.’

We are immensely proud of the outcome and feedback from the above case. In particular, we are pleased to see that the client would use the practice again and that the client was happy with the outcome.

For more information, contact our team via 0344 800 5071 or

June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.