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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • April 29th 2018

    OCCS continues to have a positive impact for practices and patients

    The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year.
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  • November 20th 2017

    Road Safety Week: Don’t Swerve a Sight Test

    The Optical Consumer Complaints Service (OCCS) is supporting the campaign for regular compulsory vision checks for drivers, as Road Safety Week 2017 (20-16 November) gets underway.
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  • October 13th 2017

    OCCS Articles in Optometry Today

    Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT
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  • July 5th 2017

    OCCS in the Press - Optician Online

    The OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider. 
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  • September 14th 2016

    OCCS to Host Which? Members Call In Sessions

    On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with…
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  • April 3rd 2016

    Come Along to Meet the OCCS at Optrafair 2016

    The OCCS team are looking forward to meeting with practitioners and stakeholders at this year's Optrafair in Birmingham. 
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  • April 1st 2016

    New Complaints Handling Practice Standards for Opticians

    The new Practice Standards for Optometrists, Dispensing Opticians and students come into effect today (1 April 2016). For the first time, the standards specifically refer to complaints handling and set out what is expected of…
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  • February 2nd 2016

    100% Optical @ Excel - Consumer Complaint Questions Answered

    The OCCS Team will be at this year's 100% Optical and we would like to extend an invitation to come and say hello!
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  • September 25th 2015

    National Eye Health Week

    As national Eye Health Week draws to an end, the OCCS would like to congratulate all involved in raising awareness of the importance of eye health and checks.
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  • September 21st 2015

    OCCS Appoints Two New Resolution Managers

    The Optical Consumer Complaints Service (OCCS) is pleased to announce the appointment of two new Resolution Managers to the team, Sue Clark and Dawn Slocombe. The OCCS mediates all consumer complaints raised by members of…
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  • June 14th 2015

    Why Don't Patients Complain?

    The OCCS mediate consumer complaints relating to optical healthcare provided in the private sector. Optical healthcare is one area of healthcare where NHS and private healthcare are provided side by side and often simultaneously.
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  • May 26th 2015

    Richard Edwards Review New OCCS Service

    Like most people I was at best curious and at worst suspicious when, 12 months ago, the contract for OCCS was awarded to a law firm. Through a chance meeting - isn’t it always? - my…
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