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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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December 16th 2020
How to Keep Cool in the Face of a Complaint
Without doubt, the last year has been difficult. As the world has changed so too have our daily lives, our responsibilities and our interactions both professionally and personally.READ MORE -
December 16th 2020
Returns and Spectacles
As England emerges from lockdown 2.0 and opticians continue to operate, we look at an issue that continues to be raised and may cause some confusion - returning spectacles to an optician and your consumer…READ MORE -
November 23rd 2020
Foggy and Wearing Specs
The wearing of face masks across the UK and across the world has become the norm, supporting in the battle against COVID-19.READ MORE -
November 23rd 2020
When to Raise a Complaint
Raising a complaint is never an easy task and it can be a difficult decision to make. In our latest entry we offer guidance as to when to raise a complaint and detail the role…READ MORE -
October 26th 2020
Update on Charging for Eye Tests
As our industry emerges from lockdown there has been an emerging trend of complaints that has certainly caught the attention of the team here at the OCCS. That of apparently compulsory charges being levied on…READ MORE -
October 21st 2020
World Diabetes Day 2020
14 November marks World Diabetes Day 2020. The International Diabetes Federation (IDF), which organises the day, is an umbrella organisation of over 230 national diabetes associations in 170 countries and territoriesREAD MORE -
October 21st 2020
Conflict Resolution Day 2020
At the OCCS we specialise in helping both the general public and optical professionals to resolve their conflicts without the need for costly or slow litigation.READ MORE -
September 17th 2020
National Eye Health Week 2020
National Eye Health Week 2020 takes place from 21-27 September. The annual awareness week aims to inspire and educate people on the importance of eye health.READ MORE -
September 7th 2020
Know Your Numbers: The Link Between Blood Pressure and Eye Disease
Approximately one quarter of all adults worldwide have high blood pressure (according to GOV.UK).READ MORE -
August 19th 2020
Understanding a Complaint from the Perspective of a Practitioner When You are a Client
The OCCS is a free to use mediation service funded by the GOC that works with both the public and optical industry to provide impartial advice to resolve disputes through mediation.READ MORE -
August 19th 2020
Understanding a Complaint from the Perspective of a Client When You are a Professional
The OCCS is a free to use mediation service funded by the GOC that works with both the public and optical industry to provide impartial advice to resolve disputes through mediation.READ MORE -
July 15th 2020
Clinical Diagnosis Complaints 2019/20
A 40% year-on-year increase in complaints relating to concerns regarding misdiagnosis in this year’s annual report could, at first reading, give significant cause for concern.READ MORE