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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • June 5th 2019

    Macular Week - 24th-30th June

    The 24th - 30th of June is Macular Week, a week long campaign to raise awareness of Macular disease in conjunction with The Macular Society. Macular disease is the biggest cause of sight loss in…
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  • May 2nd 2019

    OCCS - Continual Educational Training (CET) Programmes

    At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optic professionals through our extensive Continual Educational Training programmes.
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  • March 25th 2019

    Love Your Lenses Week 2019

    The 23-30 of March 2019 witnesses ‘Love Your Lenses’ week in conjunction with the GOC and industry partners, manufacturers and opticians around the UK. 
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  • February 19th 2019

    How to Become a Mediator in Practice

    At the OCCS we offer advice that assists practices in responding and mediating complaints they may receive. 
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  • January 25th 2019

    OCCS Article in Optometry Today

    Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).
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  • November 21st 2018

    Eye Tests at Home

    On 9th November Head of the OCCS Jennie Jones appeared on the consumer advice programme You & Yours on BBC Radio 4. In the interview Jennie offered advice on having eye tests and spectacles supplied…
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  • July 10th 2018

    Why Choose Mediation?

    Are you unable to resolve a dispute and considering taking the case to court?
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  • April 29th 2018

    OCCS continues to have a positive impact for practices and patients

    The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year.
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  • November 20th 2017

    Road Safety Week: Don’t Swerve a Sight Test

    The Optical Consumer Complaints Service (OCCS) is supporting the campaign for regular compulsory vision checks for drivers, as Road Safety Week 2017 (20-16 November) gets underway.
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  • October 13th 2017

    OCCS Articles in Optometry Today

    Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT
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  • July 5th 2017

    OCCS in the Press - Optician Online

    The OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider. 
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  • September 14th 2016

    OCCS to Host Which? Members Call In Sessions

    On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with…
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