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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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May 19th 2021
The Remit of the OCCS
At the OCCS we work with both the public and the profession to find a mutually beneficial outcome to complaints.READ MORE -
April 8th 2021
Right to Repair: What This Means for Opticians
Recently the UK announced that a new law, ‘Right to Repair’ is set to come into force this summer. The new legislation will make manufacturers legally obliged to make spare parts for products available to…READ MORE -
April 8th 2021
New Professional Training to Improve AMD Diagnosis Experience
Macular Degeneration is a disease that affects over 1.5 million people of all ages living in Great Britain. Age-related macular degeneration (AMD) is the most common condition, generally affecting people over the age of 55…READ MORE -
February 4th 2021
Visiting Your Optician: What to Expect in a COVID-Safe Practice
Visiting Your Optician: What to Expect in a COVID-Safe Practice Feb 04, 2021 The coronavirus pandemic continues to bring changes to our lives both personally and professionally.READ MORE -
February 4th 2021
The Impact of Increased Screen Time
The coronavirus pandemic has changed many aspects of our daily lives. From socialising with friends and family to our working conditions, it seems that no part of our lives has been untouched.READ MORE -
December 23rd 2020
From Jennie Jones, OCCS
For many this year, Christmas will be a time (whether we like it or not) for a well-earned rest after a tumultuous period in all our lives.READ MORE -
December 16th 2020
How to Keep Cool in the Face of a Complaint
Without doubt, the last year has been difficult. As the world has changed so too have our daily lives, our responsibilities and our interactions both professionally and personally.READ MORE -
December 16th 2020
Returns and Spectacles
As England emerges from lockdown 2.0 and opticians continue to operate, we look at an issue that continues to be raised and may cause some confusion - returning spectacles to an optician and your consumer…READ MORE -
November 23rd 2020
Foggy and Wearing Specs
The wearing of face masks across the UK and across the world has become the norm, supporting in the battle against COVID-19.READ MORE -
November 23rd 2020
When to Raise a Complaint
Raising a complaint is never an easy task and it can be a difficult decision to make. In our latest entry we offer guidance as to when to raise a complaint and detail the role…READ MORE -
October 26th 2020
Update on Charging for Eye Tests
As our industry emerges from lockdown there has been an emerging trend of complaints that has certainly caught the attention of the team here at the OCCS. That of apparently compulsory charges being levied on…READ MORE -
October 21st 2020
World Diabetes Day 2020
14 November marks World Diabetes Day 2020. The International Diabetes Federation (IDF), which organises the day, is an umbrella organisation of over 230 national diabetes associations in 170 countries and territoriesREAD MORE