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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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September 14th 2016
OCCS to Host Which? Members Call In Sessions
On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with…READ MORE -
April 3rd 2016
Come Along to Meet the OCCS at Optrafair 2016
The OCCS team are looking forward to meeting with practitioners and stakeholders at this year's Optrafair in Birmingham.READ MORE -
April 1st 2016
New Complaints Handling Practice Standards for Opticians
The new Practice Standards for Optometrists, Dispensing Opticians and students come into effect today (1 April 2016). For the first time, the standards specifically refer to complaints handling and set out what is expected of…READ MORE -
February 2nd 2016
100% Optical @ Excel - Consumer Complaint Questions Answered
The OCCS Team will be at this year's 100% Optical and we would like to extend an invitation to come and say hello!READ MORE -
September 25th 2015
National Eye Health Week
As national Eye Health Week draws to an end, the OCCS would like to congratulate all involved in raising awareness of the importance of eye health and checks.READ MORE -
September 21st 2015
OCCS Appoints Two New Resolution Managers
The Optical Consumer Complaints Service (OCCS) is pleased to announce the appointment of two new Resolution Managers to the team, Sue Clark and Dawn Slocombe. The OCCS mediates all consumer complaints raised by members of…READ MORE -
June 14th 2015
Why Don't Patients Complain?
The OCCS mediate consumer complaints relating to optical healthcare provided in the private sector. Optical healthcare is one area of healthcare where NHS and private healthcare are provided side by side and often simultaneously.READ MORE -
May 26th 2015
Richard Edwards Review New OCCS Service
Like most people I was at best curious and at worst suspicious when, 12 months ago, the contract for OCCS was awarded to a law firm. Through a chance meeting - isn’t it always? - my…READ MORE -
May 18th 2015
First Year Success at the Optical Consumer Complaints Service
Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.READ MORE -
May 18th 2015
OCCS in the Press
The Optical Consumer Complaints Service (OCCS) has posted positive results, resolving 98.4% of the complaints it has received to date, with high levels of user satisfaction. The findings of the service’s 2014–2016 activity were presented at a…READ MORE -
January 12th 2015
Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides
The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in…READ MORE -
January 9th 2015
Watch: What to Do if You Have a Complaint About an Optician
The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…READ MORE