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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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November 21st 2018
Eye Tests at Home
On 9th November Head of the OCCS Jennie Jones appeared on the consumer advice programme You & Yours on BBC Radio 4. In the interview Jennie offered advice on having eye tests and spectacles supplied…READ MORE -
July 10th 2018
Why Choose Mediation?
Are you unable to resolve a dispute and considering taking the case to court?READ MORE -
April 29th 2018
OCCS continues to have a positive impact for practices and patients
The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year.READ MORE -
November 20th 2017
Road Safety Week: Don’t Swerve a Sight Test
The Optical Consumer Complaints Service (OCCS) is supporting the campaign for regular compulsory vision checks for drivers, as Road Safety Week 2017 (20-16 November) gets underway.READ MORE -
October 13th 2017
OCCS Articles in Optometry Today
Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OTREAD MORE -
July 5th 2017
OCCS in the Press - Optician Online
The OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider.READ MORE -
September 14th 2016
OCCS to Host Which? Members Call In Sessions
On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with…READ MORE -
April 3rd 2016
Come Along to Meet the OCCS at Optrafair 2016
The OCCS team are looking forward to meeting with practitioners and stakeholders at this year's Optrafair in Birmingham.READ MORE -
April 1st 2016
New Complaints Handling Practice Standards for Opticians
The new Practice Standards for Optometrists, Dispensing Opticians and students come into effect today (1 April 2016). For the first time, the standards specifically refer to complaints handling and set out what is expected of…READ MORE -
February 2nd 2016
100% Optical @ Excel - Consumer Complaint Questions Answered
The OCCS Team will be at this year's 100% Optical and we would like to extend an invitation to come and say hello!READ MORE -
September 25th 2015
National Eye Health Week
As national Eye Health Week draws to an end, the OCCS would like to congratulate all involved in raising awareness of the importance of eye health and checks.READ MORE -
September 21st 2015
OCCS Appoints Two New Resolution Managers
The Optical Consumer Complaints Service (OCCS) is pleased to announce the appointment of two new Resolution Managers to the team, Sue Clark and Dawn Slocombe. The OCCS mediates all consumer complaints raised by members of…READ MORE