October 3rd 2019

The Pros of Peer Discussion

Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses.

In our final blog of the series we examine the power of peer discussion and how it can help practitioners to work together to share their knowledge and experiences, empowering their colleagues to develop new skills.

‘Great discussions – really helpful to get you to think and not panic – work things through logically. Good communication will often help with complaints.’

Experiential learning can be one of the strongest methods to develop key skills. Within the stresses and strains of the optics profession it is vital to ensure that one ‘keeps their cool’.

Various techniques can be employed that can assist in maintaining both a logical mind and clear communication. Peer discussion can foster the sharing of such techniques using real world examples from respected and trusted colleagues.

‘Very interesting and different from the usual peer group discussions!’

The structure of our training course enables the attendees to participate in peer group discussion and fosters both a sense of togetherness amongst professionals as well as the opportunity to learn from colleagues. Throughout our CET events, attendees are encouraged to foster debate and to revise insights into their own experiences that could be shared with their peers.

The OCCS would like to thank all who attended our sessions and for the positive feedback that we received.

If you would like to learn more about how the OCCS can support your CET event please contact our team via 0344 800 5071 or enquiries@opticalcomplaints.co.uk.

June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.