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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • May 18th 2015

    First Year Success at the Optical Consumer Complaints Service

    Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.
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  • May 18th 2015

    OCCS in the Press

    The Optical Consumer Complaints Service (OCCS) has posted positive results, resolving 98.4% of the complaints it has received to date, with high levels of user satisfaction. The findings of the service’s 2014–2016 activity were presented at a…
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  • January 12th 2015

    Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides

    The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in…
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  • January 9th 2015

    Watch: What to Do if You Have a Complaint About an Optician

    The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…
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  • December 16th 2014

    Do You Have a Question About your Optician or the Care You Have Received?

    Our updated 'Ask a Question' section provides useful information from consumers (patients) and practitioners (opticians).
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  • December 9th 2014

    CQC report Published this Month Sets Out Findings on NHS Complaints

    "Complaints Matter" is a report published by the Care Quality Commission, following their review into complaints in healthcare. The review has found evidence of good practice, but highlights the need to ensure people know how…
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  • November 7th 2014

    OCCS Attends the 212th GOC Council Meeting

    On Wednesday 12th November 2014, Jennie Jones and Fiona Spinks of the Optical Consumer Complaints Service (OCCS) attended the 212th meeting of the General Optical Council
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  • October 23rd 2014

    OCCS Meeting with Optical Professionals at National Optical Conference

    Jennie Jones, Fiona Spinks and Richard Edwards of the OCCS are attending the National Optical Conference, today in Birmingham to meet with optical professionals. 
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  • June 2nd 2014

    "Impressed" & "Highly recommended"...Some of the Feedback on OCCS

    Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional. 
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  • March 31st 2014

    Nockolds Appointed Chosen Providers of the OCCS by the GOC

    Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products…
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