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Moving Out of Lockdown: What to Expect

As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.

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  • April 3rd 2016

    Come Along to Meet the OCCS at Optrafair 2016

    The OCCS team are looking forward to meeting with practitioners and stakeholders at this year's Optrafair in Birmingham. 
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  • April 1st 2016

    New Complaints Handling Practice Standards for Opticians

    The new Practice Standards for Optometrists, Dispensing Opticians and students come into effect today (1 April 2016). For the first time, the standards specifically refer to complaints handling and set out what is expected of…
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  • February 2nd 2016

    100% Optical @ Excel - Consumer Complaint Questions Answered

    The OCCS Team will be at this year's 100% Optical and we would like to extend an invitation to come and say hello!
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  • September 25th 2015

    National Eye Health Week

    As national Eye Health Week draws to an end, the OCCS would like to congratulate all involved in raising awareness of the importance of eye health and checks.
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  • September 21st 2015

    OCCS Appoints Two New Resolution Managers

    The Optical Consumer Complaints Service (OCCS) is pleased to announce the appointment of two new Resolution Managers to the team, Sue Clark and Dawn Slocombe. The OCCS mediates all consumer complaints raised by members of…
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  • June 14th 2015

    Why Don't Patients Complain?

    The OCCS mediate consumer complaints relating to optical healthcare provided in the private sector. Optical healthcare is one area of healthcare where NHS and private healthcare are provided side by side and often simultaneously.
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  • May 26th 2015

    Richard Edwards Review New OCCS Service

    Like most people I was at best curious and at worst suspicious when, 12 months ago, the contract for OCCS was awarded to a law firm. Through a chance meeting - isn’t it always? - my…
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  • May 18th 2015

    First Year Success at the Optical Consumer Complaints Service

    Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.
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  • May 18th 2015

    OCCS in the Press

    The Optical Consumer Complaints Service (OCCS) has posted positive results, resolving 98.4% of the complaints it has received to date, with high levels of user satisfaction. The findings of the service’s 2014–2016 activity were presented at a…
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  • January 12th 2015

    Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides

    The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in…
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  • January 9th 2015

    Watch: What to Do if You Have a Complaint About an Optician

    The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…
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  • December 16th 2014

    Do You Have a Question About your Optician or the Care You Have Received?

    Our updated 'Ask a Question' section provides useful information from consumers (patients) and practitioners (opticians).
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