October 4th 2021

What Does an OCCS CET Session Look Like?

At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes.

In today’s blog entry, we offer a behind the scenes insight into how our CET programme works and what practitioners can expect from them.

Did you know that only around 1% of all cases that are dealt with by the OCCS require more formal investigation? Indeed, the majority of the cases, on average around 1,600 per year, are linked to a breakdown of communication between the practitioner and the client, more so than general malpractice or poor advice.

Based on our extensive experience, knowledge and real-world case studies, our peer group discussion CET sessions are designed to assist professionals in following best practice to ensure the very best for their clients. In total we offer four different training programmes that each follow a similar structure of:

  • An interactive presentation using redacted case studies to stimulate learning and discussion amongst the participants
  • Confidential discussion allowing participants to build conversations in a relaxed, encouraging and educational environment
  • The sharing of best practice drawing from real world experiences and sharing accumulated knowledge amongst participants
  • Use of simple models to assist practitioners and their teams in becoming more confident and competent in managing unhappy customers.

All of these sessions secure three interactive CET points for delegates

If you would like to learn more about how the OCCS can support your CET event please contact our team via 0344 800 5071 or enquiries@opticalcomplaints.co.uk.

November 2nd 2021

What Can Mediation Achieve for You?

Is mediation right for you? In our blog post we explore the remit of the OCCS and what to consider when deciding whether to engage with the OCCS and our mediation service.
November 1st 2021

The Importance of Regular Sight Tests for Children

Monday 8 November 2021 heralds the start of Children’s Book Week which encourages a love of reading from a young age. BookTrust, which leads the campaign, is the UK’s largest children’s reading charity and is…
September 7th 2021

Not Just Refunds…

The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…