January 25th 2019

OCCS Article in Optometry Today

“How the Complaint is Managed is Key”


Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).

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March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

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March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…
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March 5th 2024

Glaucoma: Answering the Most Popular Questions

Glaucoma, often referred to as the "silent thief of sight," is a progressive eye condition that can lead to irreversible vision loss if left untreated. As one of the leading causes of blindness worldwide, it's…
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