OCCS in the Press – Optician Online

In an increasingly busy world, stress has become an all but inevitable part of our daily lives. Whether it's work-related pressure, anxiety around finances or relationships, stress can manifest in various ways, affecting not only…

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…