July 5th 2017

OCCS in the Press – Optician Online

View from FODO: This new guidance moves us forward
Read more hereThe OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider.

June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.

June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.

May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.