April 29th 2018

OCCS continues to have a positive impact for practices and patients

The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year. With over 1400 complaints referred to the mediation service, the OCCS team resolved 96%. Jennie Jones, Head of OCCS explains: ” I continue to be delighted by the impact of the OCCS, and importantly with the insight sharing that continues. We are analysing the trends and activity from last year, and will be reporting to the GOC shortly.  The OCCS team are looking forward to sharing learnings with the sector as this is where we can make a wider difference. This helps practices and raises the customer care bar which can only be good for patients and their optical care.”
June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.