Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT
The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.
OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.