October 13th 2017

OCCS Articles in Optometry Today

What I Have Learned

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT

The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.

The Workshop: Dealing with a Complaint

OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.

April 15th 2024

Understanding the Impact of Stress on Eye Health and Ways to Avoid It

In an increasingly busy world, stress has become an all but inevitable part of our daily lives. Whether it's work-related pressure, anxiety around finances or relationships, stress can manifest in various ways, affecting not only…

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…