News

News

  • OCCS Appoints Two New Resolution Managers
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  • Why Don't Patients Complain?
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  • Richard Edwards Review New OCCS Service
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  • OCCS in the Press
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  • First Year Success at the Optical Consumer Complaints Service
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  • Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides
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  • Watch: What to Do if You Have a Complaint About an Optician
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  • Do You Have a Question About your Optician or the Care You Have Received?
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  • CQC report Published this Month Sets Out Findings on NHS Complaints
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  • OCCS Attends the 212th GOC Council Meeting
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Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'