August marks the start of Myopia Awareness Month which aims to increase awareness of Myopia and encourage parents to take their children for regular eye examinations. In today’s article, we share the story of the…
One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.
It is the human condition to be fallible sometimes. This includes opticians, their staff and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Opticians are no exception and a lack of available staff has impacted many…