Useful Links

Useful Links

Please find below a section of useful websites that will aid you with the complaint process and will provide you with further information.


Corporate Customer Care Teams

Boots Opticians
T:  0345 070 8090
E:  boots.customercare_team@boots.co.uk
W: http://www.boots.com/opticians/opticians-faqs  

Vision Express (UK) Ltd
T:  0800 0382 177
E:  customer.care@visionexpress.com
W: https://www.visionexpress.com/customer-services/contact-us/

Optical Express
T:  01236 795015
E:  customerservices@opticalexpress.com

ASDA Opticians
T:  0800 479 8716
E:  customerservices@opticians.asda.com 
 
Tesco Opticians
T:  0345 601 3479
E:  help@tescoopticians.com
W: https://www.tescoopticians.com/contact-us/

Scrivens
T:  0800 626 427
E:  customercare@scrivens.com
W: https://scrivens.com/about-us/contact-us/

Outside Clinic
T:  0800 60 50 40
E:  info@outsideclinic.com
W: http://outsideclinic.co.uk/contact-us/enquiries-feedback/
Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'