October 23rd 2014

OCCS Meeting with Optical Professionals at National Optical Conference

Jennie Jones, Fiona Spinks and Richard Edwards of the OCCS are attending the National Optical Conference, today in Birmingham to meet with optical professionals. In addition to attending the conference presentations on the future of optics and the role of opticians as primary health care providers, the team are inviting practitioners to come and discuss the industry’s, and their own approach to consumer complaints. By engaging with optometrists and dispensing opticians, the service can share insight into complaints handling by practices and give advice on resolving complaints. The team are also happy to explain the mediation process used by the OCCS which in over 96% of complaints concluded has helped the consumer and practitioner to find an agreeable resolution.

If you are attending the NOC and would like to speak to OCCS, please visit us at stand 24 or contact Jennie at jennie.jones@opticalcomplaints.co.uk.

June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.

June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.

May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.