April 29th 2018

OCCS continues to have a positive impact for practices and patients

The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year. With over 1400 complaints referred to the mediation service, the OCCS team resolved 96%. Jennie Jones, Head of OCCS explains: ” I continue to be delighted by the impact of the OCCS, and importantly with the insight sharing that continues. We are analysing the trends and activity from last year, and will be reporting to the GOC shortly.  The OCCS team are looking forward to sharing learnings with the sector as this is where we can make a wider difference. This helps practices and raises the customer care bar which can only be good for patients and their optical care.”
August 18th 2025

Meet the Team - Louisa Coulson

Louisa joined the OCCS in September 2023 as the Mediation Services Apprentice. She works in mediation support helping both clients and practices with their initial enquiries and assisting them through the first stage of the…
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August 18th 2025

National Wellness Month - Healthy Habits for Good Eye Health

The OCCS share some good tips to take care of your eye health: Balance Diet A balanced diet rich in certain nutrients is vital for maintaining good eye health. Ensure to include vitamins A, C, and E,…
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July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…
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