January 25th 2019

OCCS Article in Optometry Today

“How the Complaint is Managed is Key”

Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).

August 18th 2025

Meet the Team: Louisa Coulson

Louisa joined the OCCS in September 2023 as the Mediation Services Apprentice. She works in mediation support helping both clients and practices with their initial enquiries and assisting them through the first stage of the…

August 18th 2025

National Wellness Month - Healthy Habits for Good Eye Health

The OCCS share some good tips to take care of your eye health: Balance Diet A balanced diet rich in certain nutrients is vital for maintaining good eye health. Ensure to include vitamins A, C, and E,…

July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…