March 31st 2014

Nockolds Appointed Chosen Providers of the OCCS by the GOC

Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products supplied by their optician (all those individuals1 and businesses regulated by the General Optical Council). The service is independent and will help a solution be found if the consumer and optician cannot resolve the issues themselves. Nockolds has a vast amount of expertise in resolving both commercial and personal disputes. Coupled with their experience in operating in a regulatory framework, they are ideally placed to deliver the service.

Jennie Jones heads the service and explains: “we are delighted to be delivering this service and look forward to working with consumers and the optical professions in the coming years. Our focus will be on helping find the fair and right solution quickly”.

The service is now open 8am to 6pm Monday to Friday on 0344 800 5071. Complaints can also be received via the website
June 8th 2022

Complaints for Continuous Improvements

Whilst they may not seem remotely positive at first glance, complaints provide optical practices with valuable customer feedback.
June 6th 2022

Keeping Your Eyes Healthy In The Summer

In today’s blog we share 8 tips on keeping your eyes safe during this sunnier time of year.
May 26th 2022

What is Mediation and What Isn’t Mediation?

One of the biggest challenges that we face is awareness of our service and what mediation can do for those involved with a complaint. In today’s article, we examine what mediation is and isn’t.