March 31st 2014

Nockolds Appointed Chosen Providers of the OCCS by the GOC

Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products supplied by their optician (all those individuals1 and businesses regulated by the General Optical Council). The service is independent and will help a solution be found if the consumer and optician cannot resolve the issues themselves. Nockolds has a vast amount of expertise in resolving both commercial and personal disputes. Coupled with their experience in operating in a regulatory framework, they are ideally placed to deliver the service.

Jennie Jones heads the service and explains: “we are delighted to be delivering this service and look forward to working with consumers and the optical professions in the coming years. Our focus will be on helping find the fair and right solution quickly”.

The service is now open 8am to 6pm Monday to Friday on 0344 800 5071. Complaints can also be received via the website www.opticalcomplaints.co.uk
June 10th 2025

Cataract Awareness Month & National Sunglasses Day

With National Sunglasses Day upon us (27 June 2025), the OCCS wish to share their top tips for the importance of "sunnies" to protect us.
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June 9th 2025

Diabetes Awareness Week

This years’ focus of Diabetes Awareness Week is the health checks needs when you have diabetes - the OCCS look at the eye health checks required when diagnosed with Diabetes.
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June 2nd 2025

Cataract Awareness Month: Raising Awareness of Cataracts the Leading Cause of Treatable Vision Loss

Cataracts are a clouding of the lens. They develop gradually, (in early stages there may not be noticeable changes in vision). Symptoms may include, but not limited to, blurry vision, sensitivity to light and halos.
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