March 31st 2014

Nockolds Appointed Chosen Providers of the OCCS by the GOC

Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products supplied by their optician (all those individuals1 and businesses regulated by the General Optical Council). The service is independent and will help a solution be found if the consumer and optician cannot resolve the issues themselves. Nockolds has a vast amount of expertise in resolving both commercial and personal disputes. Coupled with their experience in operating in a regulatory framework, they are ideally placed to deliver the service.

Jennie Jones heads the service and explains: “we are delighted to be delivering this service and look forward to working with consumers and the optical professions in the coming years. Our focus will be on helping find the fair and right solution quickly”.

The service is now open 8am to 6pm Monday to Friday on 0344 800 5071. Complaints can also be received via the website www.opticalcomplaints.co.uk
May 1st 2025

Dementia Action Week 19-25 May - Opticians Evolution for an Increasing Ageing Population

Following on from Dementia Action Week by Alzheimer’s society the OCCS have looked at how the Optical Sector are looking to address the increasing aged-population’s access to optical services, without impacting the level of service…
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April 1st 2025

Paul Chapman-Hatchett has joined the OCCS as our New Clinical Advisor Following the Retirement of Richard Edwards

Paul founded a domiciliary optical practice based in the South East of England in 1995, which grew into a nationwide chain of franchised domiciliary practices. As CEO, Paul used his professional and personal skills to…
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April 1st 2025

Taking My Prescription Elsewhere – What to Know

Once we have had our sight test and recommended to update those spectacles, what do we do? Do we stick with the testing optician or do we twist to an alternative, whether that be price…
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