March 31st 2014

Nockolds Appointed Chosen Providers of the OCCS by the GOC

Tuesday 1 April sees Nockolds commencing their tenure as the providers of the Optical Consumer Complaints Service (OCCS). Nockolds will provide a free mediation service to resolve complaints by consumers regarding the services or products supplied by their optician (all those individuals1 and businesses regulated by the General Optical Council). The service is independent and will help a solution be found if the consumer and optician cannot resolve the issues themselves. Nockolds has a vast amount of expertise in resolving both commercial and personal disputes. Coupled with their experience in operating in a regulatory framework, they are ideally placed to deliver the service.

Jennie Jones heads the service and explains: “we are delighted to be delivering this service and look forward to working with consumers and the optical professions in the coming years. Our focus will be on helping find the fair and right solution quickly”.

The service is now open 8am to 6pm Monday to Friday on 0344 800 5071. Complaints can also be received via the website www.opticalcomplaints.co.uk
August 18th 2025

Meet the Team - Louisa Coulson

Louisa joined the OCCS in September 2023 as the Mediation Services Apprentice. She works in mediation support helping both clients and practices with their initial enquiries and assisting them through the first stage of the…
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August 18th 2025

National Wellness Month - Healthy Habits for Good Eye Health

The OCCS share some good tips to take care of your eye health: Balance Diet A balanced diet rich in certain nutrients is vital for maintaining good eye health. Ensure to include vitamins A, C, and E,…
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July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…
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