The Pros of Peer Discussion

Oct 03, 2019
Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses. 

In our final blog of the series we examine the power of peer discussion and how it can help practitioners to work together to share their knowledge and experiences, empowering their colleagues to develop new skills. 

‘Great discussions - really helpful to get you to think and not panic - work things through logically. Good communication will often help with complaints.’

Experiential learning can be one of the strongest methods to develop key skills. Within the stresses and strains of the optics profession it is vital to ensure that one ‘keeps their cool’. 

Various techniques can be employed that can assist in maintaining both a logical mind and clear communication. Peer discussion can foster the sharing of such techniques using real world examples from respected and trusted colleagues. 

‘Very interesting and different from the usual peer group discussions!’

The structure of our training course enables the attendees to participate in peer group discussion and fosters both a sense of togetherness amongst professionals as well as the opportunity to learn from colleagues. Throughout our CET events, attendees are encouraged to foster debate and to revise insights into their own experiences that could be shared with their peers.

The OCCS would like to thank all who attended our sessions and for the positive feedback that we received. 

If you would like to learn more about how the OCCS can support your CET event please contact our team via 0344 800 5071 or enquiries@opticalcomplaints.co.uk.
 
Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'