January 25th 2019

OCCS Article in Optometry Today

“How the Complaint is Managed is Key”

Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).

July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.

July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.

July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order; they would be reliant on the practice’s goodwill or any internal policies…