January 25th 2019

OCCS Article in Optometry Today

“How the Complaint is Managed is Key”

Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).

April 15th 2024

Understanding the Impact of Stress on Eye Health and Ways to Avoid It

In an increasingly busy world, stress has become an all but inevitable part of our daily lives. Whether it's work-related pressure, anxiety around finances or relationships, stress can manifest in various ways, affecting not only…

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…