May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“

April 15th 2024

Understanding the Impact of Stress on Eye Health and Ways to Avoid It

In an increasingly busy world, stress has become an all but inevitable part of our daily lives. Whether it's work-related pressure, anxiety around finances or relationships, stress can manifest in various ways, affecting not only…

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…