July 8th 2025

Meet the Team – Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant. Dawn’s experience of all these roles and their involvement in complaint handling at all stages, has well equipped her for the demands of mediation at the OCCS, as well as day-to-day contact and advice for both consumers and practitioners.

When we asked her favourite aspect of her job, Dawn shared:

Being a resolution manage is a very interesting role and I love working within the team and value their advice and support”

In her spare time, Dawn expresses her creative side by collecting sea glass and pottery to make into small arts and craft projects. Dawn is a self-confessed ailurophilia and loves to support local cat charities for her favoured feline friends.

July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…
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July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.
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July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order;  they would be reliant on the practice’s goodwill or any internal policies…
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