June 2nd 2014

“Impressed” & “Highly recommended”…Some of the Feedback on OCCS

Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional.

Jennie Jones heads the service and commented: “The aim is to mediate a quick and fair resolution and I am pleased to hear that those coming to the service are impressed and feel we have helped. I am proud to hear that those using the service are ‘very satisfied’ and appreciate our quick communication by email and phone“.

April 15th 2024

Understanding the Impact of Stress on Eye Health and Ways to Avoid It

In an increasingly busy world, stress has become an all but inevitable part of our daily lives. Whether it's work-related pressure, anxiety around finances or relationships, stress can manifest in various ways, affecting not only…

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…