January 12th 2015

Helping Practitioners to Prevent Complaints Arising – Watch Our Short Guides

The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in the first place. We have just uploaded a new video guide which we hope you will find informative and helpful.

The team at the OCCS are also happy to speak to practices about a complaint (whether potential or raised by the consumer) if they would like advice and guidance on how to resolve matters. Please give us a call if you would like our help.

If there are any specific areas of patient relationship building or complaint handling guidance you would like to see, please  get in touch.

July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.
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July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.
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July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order;  they would be reliant on the practice’s goodwill or any internal policies…
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