May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics
July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.
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July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.
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July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order;  they would be reliant on the practice’s goodwill or any internal policies…
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