May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“

July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.

July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.

July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order; they would be reliant on the practice’s goodwill or any internal policies…