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May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“
May 1st 2025

Dementia Action Week 19-25 May - Opticians Evolution for an Increasing Ageing Population

Following on from Dementia Action Week by Alzheimer’s society the OCCS have looked at how the Optical Sector are looking to address the increasing aged-population’s access to optical services, without impacting the level of service…
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April 1st 2025

Paul Chapman-Hatchett has joined the OCCS as our New Clinical Advisor Following the Retirement of Richard Edwards

Paul founded a domiciliary optical practice based in the South East of England in 1995, which grew into a nationwide chain of franchised domiciliary practices. As CEO, Paul used his professional and personal skills to…
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April 1st 2025

Taking My Prescription Elsewhere – What to Know

Once we have had our sight test and recommended to update those spectacles, what do we do? Do we stick with the testing optician or do we twist to an alternative, whether that be price…
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