April 3rd 2016

Come Along to Meet the OCCS at Optrafair 2016

The OCCS team are looking forward to meeting with practitioners and stakeholders at this year’s Optrafair in Birmingham.

We are running workshop sessions on Saturday 9th and Sunday 10th April to help practitioners by:

Helping to see consumer complaints coming…prevention is better than cure!
Giving an overview of OCCS activity
Discussing the new Practice Standard 18 and impact of other new standards which came into effect on 1 April 2016

Click here to book on to one of our CET workshop sessions or contact OCCS

August 18th 2025

Meet the Team - Louisa Coulson

Louisa joined the OCCS in September 2023 as the Mediation Services Apprentice. She works in mediation support helping both clients and practices with their initial enquiries and assisting them through the first stage of the…

August 18th 2025

National Wellness Month - Healthy Habits for Good Eye Health

The OCCS share some good tips to take care of your eye health: Balance Diet A balanced diet rich in certain nutrients is vital for maintaining good eye health. Ensure to include vitamins A, C, and E,…

July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…