Downloads - Optical Complaints - Optical Complaints

Downloads

Downloads

OCCS Guides

Guides for Consumers

Guides for Practitioners

Using Artificial Intelligence (AI) to Write Your Complaint

Understanding Consumer Rights and Optical Products

Fact Sheets

Vision UK - Dementia and Low Vision

Vision UK - Cataracts and Dementia

Vision UK - Wearing Spectacles with Dementia

Vision UK - Eye Examinations for People with Dementia

Consumer Rights - A Quick Summary

Forms

Annual Reports

Resolving with Confidence - Annual Report 2025-26

Resolving Complaints in a Changing Consumer Landscape - Annual Report 2024-25

Agile and Effective Complaint Resolution - Annual Report 2023-24

Mediation and the New Normal - Reflections 2022-23

Policies

General Privacy Notice

OCCS - GOC: Working Together Policy

Optical Complaints Service Scheme Rules

Newsletters

OCCS Summer Newsletter 2026

OCCS Winter Newsletter 2026 - Including the Latest Trends in Complaints

OCCS Summer Newsletter 2025 - Including the Latest Trends in Complaints

OCCS End of Year Newsletter 2024

Quarterly Newsletter 2024

CTSI Approved ADR Body Reports

OCCS Schedule 5 to November 2024

OCCS Schedule 6 Reporting 1.11.22-31.10.24

OCCS CTSI Approved Body Report - Schedule 5 01.11.2024-31.10.2025

I want to

I want to

Get in touch

Get advice as a consumer

Get advice as a professional

Refer a complaint to the OCCS

We are delighted that

The OCCS is seen as an effective and useful service