Accessibility

Accessibility

This website has been designed and built to create a full accessible web environment compatible across all major browsers and devices, therefore making this site as usable as possible for people of all abilities, irrespective of individual abilities and browser type. This statement gives information about accessibility features, and levels of conformance to industry standards.

Text Size
The text on this website has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings. To do this, go to the 'View' menu of your internet browser, select 'Text Size', then change it from the default size of 'medium' to the size that suits your needs. The size of text can also be scaled by pressing [+] and [-] keys whilst holding down control (Windows) and command (Mac).

Documents
A number of documents are available for download from this website including flyers and newsletters. To view PDF files you must have Adobe Acrobat Reader software installed on your computer. This software is available free of charge from the Adobe website. Users with visual impairments who make use of text to speech software may encounter problems when using PDF files. The access.adobe.com website provides tools and information to help make Adobe PDF files accessible to users with visual disabilities.

If you would like to know more about the accessibility measures in place, or have problems using this site please contact us.

 

 

Since 1 April 2014, the OCCS has assisted over 4,500 consumers and practices to resolve their consumer complaints. Jennie Jones, head of the OCCS, explains: ‘We are delighted that the OCCS  is seen as an effective and useful service, providing independent and impartial mediation and advice. The team does an amazing job ensuring that both the consumer and the practice feel heard, understood, and importantly, helped to find a very practical resolution to the complaint. Mediation is not about judgment or deciding who is right. It is about understanding each other’s perspective to be able to find an answer both can accept. We will soon be reporting on our 4th year in action, and look forward to sharing even more insight and useful information for all involved in optics.'