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Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant. Dawn’s experience of all these roles and their involvement in complaint handling at all stages, has well equipped her for the demands of mediation at the OCCS, as well as day-to-day contact and advice for both consumers and practitioners.
When we asked her favourite aspect of her job, Dawn shared:
“Being a resolution manage is a very interesting role and I love working within the team and value their advice and support”
In her spare time, Dawn expresses her creative side by collecting sea glass and pottery to make into small arts and craft projects. Dawn is a self-confessed ailurophilia and loves to support local cat charities for her favoured feline friends.
