April 1st 2025

Paul Chapman-Hatchett has joined the OCCS as our New Clinical Advisor Following the Retirement of Richard Edwards

Paul founded a domiciliary optical practice based in the South East of England in 1995, which grew into a nationwide chain of franchised domiciliary practices. As CEO, Paul used his professional and personal skills to lead a customer focused and innovative business. Paul sold and exited the optometry business in 2021 and became more engaged with optical bodies. These roles included co-chair of the Domiciliary Eye Care Committee, the inaugural AOP Domiciliary Optometrist councillor and being elected to the AOP board in 2024.

In 2023, Paul founded Mottainai Solutions, where he serves as a director and executive leadership advisor. Paul also has roles as non-executive director and Clinical advisor in two MedTech start-ups, providing strategic direction and governance and clinical advice.

In 2025, Paul was invited to serve as the clinical advisor for the Optical Consumer Complaints Service. This role aligns with his strong commitment to customer service and his extensive understanding of the role optometrists play in all aspects of optical care in the UK.

Outside of optometry and consulting, Paul runs a buy-to-let portfolio and enjoys staying active by cycling and umpiring field hockey.

The OCCS look forward to working with Paul to support and grow the impact of the OCCS for both consumers and practitioners.

August 18th 2025

Meet the Team - Louisa Coulson

Louisa joined the OCCS in September 2023 as the Mediation Services Apprentice. She works in mediation support helping both clients and practices with their initial enquiries and assisting them through the first stage of the…
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August 18th 2025

National Wellness Month - Healthy Habits for Good Eye Health

The OCCS share some good tips to take care of your eye health: Balance Diet A balanced diet rich in certain nutrients is vital for maintaining good eye health. Ensure to include vitamins A, C, and E,…
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July 15th 2025

OCCS Summer Newsletter - Including the Latest Trends in Complaints

Welcome to the summer newsletter for the Optical Consumer Complaints Service (OCCS). Here we share the highlights from our 2024-25 annual report, plus the details of a case we mediated in which started with a…
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