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Welcome to the Optical Consumer Complaints Service (OCCS)
The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.
All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.
The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.
All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.
The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.
Latest Articles
June 9th 2025
Diabetes Awareness Week
This years’ focus of Diabetes Awareness Week is the health checks needs when you have diabetes - the OCCS look at the eye health checks required when diagnosed with Diabetes.
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June 2nd 2025
Cataract Awareness Month: Raising Awareness of Cataracts the Leading Cause of Treatable Vision Loss
Cataracts are a clouding of the lens. They develop gradually, (in early stages there may not be noticeable changes in vision). Symptoms may include, but not limited to, blurry vision, sensitivity to light and halos.
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May 1st 2025
Dementia Action Week 19-25 May - Opticians Evolution for an Increasing Ageing Population
Following on from Dementia Action Week by Alzheimer’s society the OCCS have looked at how the Optical Sector are looking to address the increasing aged-population’s access to optical services, without impacting the level of service…
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We are delighted that
The OCCS is seen as an effective and useful service
