OCCS to Host Which? Members Call In Sessions

Sep 14, 2016
On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with any optical and consumer queries. The OCCS are jointly supporting this event with the College of Optometrists. 

Jennie explains “We are really looking forward to speaking to Which? members and answering questions on consumer rights in optics and how they can raise concerns constructively with their optician, which will help resolve matters as quickly as possible.” 
The OCCS is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.
The OCCS is proud to have supported 98% of consumers and practitioners contacting the service during 2014-15, to find a resolution to consumer complaints where emotion and stalemate have had a negative impact on all those involved. We look forward to continuing to help consumers and members of the optical professions to resolve complaints fairly and quickly. Our message is…if in doubt, just get in touch with us and we can help