September 14th 2016

OCCS to Host Which? Members Call In Sessions

On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with any optical and consumer queries. The OCCS are jointly supporting this event with the College of Optometrists.

Jennie explains “We are really looking forward to speaking to Which? members and answering questions on consumer rights in optics and how they can raise concerns constructively with their optician, which will help resolve matters as quickly as possible.”

The OCCS is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.
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July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.
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July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order;  they would be reliant on the practice’s goodwill or any internal policies…
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