Welcome to the Optical Consumer Complaints Service (OCCS)

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.

All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the practitioner cannot resolve the complaint, either can refer the complaint to the Optical Consumer Complaints Service. We will then investigate the complaint and help to find a resolution.

The service is provided by Nockolds Solicitors. This means that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.

OCCS to Host Which? Members Call In Sessions
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The OCCS is proud to have supported 98% of consumers and practitioners contacting the service during 2014-15, to find a resolution to consumer complaints where emotion and stalemate have had a negative impact on all those involved. We look forward to continuing to help consumers and members of the optical professions to resolve complaints fairly and quickly. Our message is…if in doubt, just get in touch with us and we can help