When things go wrong between opticians and their patients, we're here to help them work it out.
Most of the time, opticians and their patients enjoy a positive, trouble-free relationship. If there's a problem, they can usually resolve it between themselves without any great difficulty. Occasionally, though, a situation arises that practitioner and patient just can't sort out. That's where we come in.
The Optical Consumer Complaints Service (OCCS) is an independent body, set up to help settle patients' complaints about goods and services they've received from a registered optical practice. We offer mediation when patient and optician have tried to address the problem, but been unable to reach an agreement.
We hope you never need us. But if you do, we're here for you.