Introduction
Opticians in the UK provide an excellent service in supplying the public with spectacles and contact lenses, but occasionally something goes wrong and there is cause to complain. Usually, when the practice is informed of the complaint a satisfactory solution is agreed, but where this does not seem possible, the Optical Consumer Complaints Service (OCCS) may be able to help.
The OCCS is an independent body set up to try to settle complaints from members of the public who are not satisfied with the optical services received in an optical practice. Of course, it is always preferable for a complaint to be settled by agreement between the parties personally, but when this does not seem possible the complainant can refer the matter to the OCCS and we will try to resolve the issues.
Opticians in the UK provide an excellent service in supplying the public with spectacles and contact lenses, but occasionally something goes wrong and there is cause to complain. Usually, when the practice is informed of the complaint a satisfactory solution is agreed, but where this does not seem possible, the Optical Consumer Complaints Service (OCCS) may be able to help.
The OCCS is an independent body set up to try to settle complaints from members of the public who are not satisfied with the optical services received in an optical practice. Of course, it is always preferable for a complaint to be settled by agreement between the parties personally, but when this does not seem possible the complainant can refer the matter to the OCCS and we will try to resolve the issues.
OCCS
PO Box 219
Petersfield
GU32 9BY
This website tells you about the services that you can reasonably expect to receive and explains what you should do if you are in anyway unhappy about the services that you do receive.
Click ‘Downloads’ to select and view the OCCS Annual Report and forms for use in referring a complaint to the OCCS; or contact us at:
Click ‘Downloads’ to select and view the OCCS Annual Report and forms for use in referring a complaint to the OCCS; or contact us at: