About Us

About Us

Nockolds Solicitors has delivered the Optical Consumer Complaints Service since April 2014. Having been one of the earliest law firms to obtain the Law Society Lexcel quality standard accreditation over 10 years ago and building on this to obtain Gold Standard Investors in People, consumer care is at the heart of our business. Regulated by the Solicitors’ Regulation Authority, Nockolds Solicitors understands the expectations of consumers and the challenges of the professions delivering a service in a regulated sector. A well-established background in clinical negligence work and mediation enables us to offer this holistic independent service to benefit both consumer and members of the profession.

Nockolds Solicitors is a long established professional legal practice with roots tracing back to 1831. Since that time the firm has continued to grow and adapt with society to become an award-winning and recommended law firm. The firm has expanded as a business according to the wishes of the clients and Nockolds is proud to work locally, nationally and internationally from its base in Bishop’s Stortford and its office in the City of London.

The OCCS is proud to have supported 98% of consumers and practitioners contacting the service during 2014-15, to find a resolution to consumer complaints where emotion and stalemate have had a negative impact on all those involved. We look forward to continuing to help consumers and members of the optical professions to resolve complaints fairly and quickly. Our message is…if in doubt, just get in touch with us and we can help