October 13th 2017

OCCS Articles in Optometry Today

What I Have Learned

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT

The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.

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The Workshop: Dealing with a Complaint

OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.

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March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

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March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…
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March 5th 2024

Glaucoma: Answering the Most Popular Questions

Glaucoma, often referred to as the "silent thief of sight," is a progressive eye condition that can lead to irreversible vision loss if left untreated. As one of the leading causes of blindness worldwide, it's…
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