January 12th 2015

Helping Practitioners to Prevent Complaints Arising – Watch Our Short Guides

The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in the first place. We have just uploaded a new video guide which we hope you will find informative and helpful.

The team at the OCCS are also happy to speak to practices about a complaint (whether potential or raised by the consumer) if they would like advice and guidance on how to resolve matters. Please give us a call if you would like our help.

If there are any specific areas of patient relationship building or complaint handling guidance you would like to see, please  get in touch.

March 19th 2024

Nockolds Continues Successful OCCS Partnership Following Competitive Pitch

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March 5th 2024

Top 5 Strategies for Effectively Managing Complaints

Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…
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March 5th 2024

Glaucoma: Answering the Most Popular Questions

Glaucoma, often referred to as the "silent thief of sight," is a progressive eye condition that can lead to irreversible vision loss if left untreated. As one of the leading causes of blindness worldwide, it's…
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